RESPONSIBLE GAMING

BASIC PRINCIPLES

TrueLuck views online gambling as leisure entertainment for adults. At the same time, we acknowledge that playing can also involve risks. Our responsible gaming policy is aimed at reducing those risks. Playing at TrueLuck is only permitted for persons aged 18 or older, or higher if required by local legislation. During registration and withdrawals, we may request documents to verify age and identity.

SETTING YOUR OWN LIMITS

We recommend establishing a clear budget before playing. Do not use money that is needed for rent, bills, or other obligations.

TrueLuck offers various tools to help maintain control, such as:

• deposit limits
• loss limits
• session limits
• temporary breaks or longer self-exclusion

These settings can be adjusted in your account or requested through customer service.

SIGNS OF POSSIBLE PROBLEM GAMBLING

Pay attention to the following signals, among others:

• you try to win back losses
• you hide your gambling behaviour from family or friends
• you spend more time and money than you intended
• playing affects work, studies, or relationships

If you recognise yourself in these points, we recommend taking action. On the TrueLuck website, you will find references to independent support organisations. They can provide advice, online tests, and guidance. TrueLuck aims to offer an environment in which boundaries are respected and players make conscious choices.